... number of different cultural backgrounds. Unusually this example regards a group of 3 girls from the same cultural background who, prior to them entering the course after the normal start date in September, appeared to have known each other very well. This friendship may have been formed before becoming students at West Herts College or in the short time since the beginning of the term. The challenging/disruptive behaviour can be described as follows:- * Consistent lateness both to the first lesson and after the half hour break to the second lesson. * Persistent talking to each other within the classroom. * A reluctance/recalcitrance to take part in class activities (either individual or group) with any commitment. * In question and answer sessions in the class unwillingness or inability to show any learning in the class. * On one occasion one of the three got up and left the class before I could challenge her (at the time ...

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