... more desirable future. The aim is to get rid of poor quality from the product rather than get rid of poor quality product. [1, page 5]. Quality management has progressed, establishing proactive rather than reactive management. Continuous quality improvement becomes one of the most important part in TQM progress, and based on statistical method Deming - one of the most famous quality guru- formulated a systematic for problem solving to implementing CQI as the Plan, Do, Check and Action cycle.[1, page 13]. According to him once these states have been systematically completed the cycle starts again with further planning. As for J. M Juran continuous improvement have acquired a broad meaning, i.e., enduring efforts to act upon both chronic and sporadic problems and to make refinements to process. [2, page 40]. For chronic problems, it mean achieving better and better levels of performance each year, for sporadic problems, it mean taking ...

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