... barriers. This has to concentrate on the common interests of both parties - to solve the problems of delay in luggage delivery to rebuild the reputation and renew the contract. We have to value, which are the most valuable for XYZ and cheap to give away plus to make sure we get all facts and all assumptions are valid. Debate: Launch out what we want but not necessary what we settle for; questioning and listening rather than interrupting with counter-argument. This is the stage to work out a beneficial mutual solution / agreement, because a success of contract renewal in this case is more important than winning. Proposal: We take the "if-then" theory to have more exchange of the proposal by interaction - promise to improve the workforce management in a given period in exchange of purchasing new equipments and facilities in both terminals by the Authority. Bargaining: This is a trade ...

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