... on the dispute in an atmosphere less formal and intense than the courts. This is an efficient, fast and inexpensive manner of settling the dispute, which is beneficial to both parties. However, as mediation often involves a compromise, which would involve sharing the cost of the new fence in this example, there remains potential for further conflict as neither party will have achieved the result they initially desired. From this angle it could be argued that mediation delivers 'second class justice', but as the agreement is not forced upon the participants and they reach it themselves, it could be assumed that the parties do not view it as such. An example of the use of an insurance Ombudsman comes from direct personal experience. The details briefly are that a motor insurance company would only pay 90% of a claim as it had gone into liquidation approximately three months prior to the ...

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