... the law will apply to ALL employers, however small. Where a physical feature makes it impossible or unreasonably difficult for disabled people to make use of services, a service provider will have to: * Take reasonable steps to remove, alter or avoid that feature (considering these options in the order listed); or * Where that is impossible, provide the service by a reasonable alternative method. It is unlawful for a provider of services to discriminate against a disabled person- (a) in refusing to provide, or deliberately not providing, to the disabled person any service which he provides, or is prepared to provide, to members of the public; (b) in failing to comply with any duty imposed on him by section 21 in circumstances in which the effect of that failure is to make it impossible or unreasonably difficult for the disabled person to make use of any such service; (c) in the standard of service ...

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