... confidential process whereby an impartial person facilitates discussion and negotiation between the people who are in dispute, with a view to helping them reach a mutually acceptable outcome to the conflict. The process will usually involve each person having the opportunity to describe the situation from their perspective, as well as hearing from the other person, before going on to look at ways in which the situation could be improved for the future or negotiating a mutually acceptable settlement to a claim. Two types of mediation are employment mediation and workplace mediation. Mediation can be used at any stage in a dispute. However, generally the earlier it is used the greater the potential will be for a satisfactory outcome. Arbitration is a procedure for the settlement of disputes, under which the parties agree to be bound by the decision of an arbitrator whose decision is, in general, final and legally ...

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