... quickly gained many followers particularly G.E., Allied Signal, Ford Motor Company etc. and more recently attentions have shifted to service environments. Bob Galvin former CEO of Motorola stated that the lack of initial investment in the non manufacturing areas of the business over four years was a blunder that cost the business over 5 million dollars (Basu & Write, 2003, p43). However, organisations have implemented six sigma initiatives in transactional frameworks with success- testimonial for six sigma triumphs in services range from American Express and PriceWaterHouseCoopers to local NHS departments. The nature of Six Sigma and it's Quality Objectives As outlined in Lagrosen & Lagrosen (2003) six core principles form the basis of quality management, constitute the common material measured by numerous recognised quality awards (e.g. Malcolm Baldridge Quality Award, Swedish Quality Award etc) and form the basis of ideas presented by leading authors in this field (e.g. Dale, 1999, ...

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