... applied to the artifact to be evaluated, generally as a checklist. Potential problems for users are identified and suggestions made for their solution. The method does not involve the system's users and is generally completed by at least one, but preferably up to five, human factors' experts who should not have been involved in the development of the software. The need for experts, but not system users per se, places heuristic evaluation within the 'expert method' category of general methods of research in the social sciences. The results from an heuristic evaluation can be tabulated or incorporated into a report for a client. It is fairly cheap to perform and has been branded a Discount Usability Engineering method - a method that is cheap, quick and easy to use [4]. Although the method is generally associated with evaluating software, and, in particular, software interfaces, it can be applied to the ...

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