... lines start to shut down after 2 hours service loss. In the last year there has been an average of 2 critical service failures per month. From an IT perspective the problems are caused by unreliable technology. There have been multiple reliability problems but data integrity is the top issue. Even though the environment has been designed to provide "fail-safe" capabilities, these can be invalidated by compound faults. So far, there have been regular problems with securing quality backups of the MRP II database within agreed service levels. This poses a risk to either service availability or data integrity. The problems with the SAP service have created additional stress and workload for IT staff, with overtime costs of 350K/annum. Planned maintenance periods are used primarily for repairs at the expense of regular maintenance. A summary of critical failures is given below: * 29 January 2005 CPU Failure, Data Loss, Restore Failure , 17 hrs ...

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