... was hidden in a back room and rarely came in contact with customers .In the 1980's, business technology change names to information system (IS) . IS moved out of the back room and into the center of the business. Its role changed form supporting the business to doing busineses. Customers interacted with technology in such ways as using Automated Teller Machines and voice mails. As businesEs made greater use of technology , it became more dependent on it. Even before computers , managers had to sift through mountains of information to find what they needed to help them make their decisions. Consider that since 1987 , we've added over 130 million information receptacles ( e-mail addresses , celluar phones, pagers , fax machines, voice mail boxes, and answering machines) . That's a 365 percent increase from 1987. Too much information can confuse issues rather than clarify them . How ...

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