... the following factors: Factors related to the system supplier: * Assisting the installation process (where the user is also the installer). * Providing effective technical support. * Documentation and on-line help. * User groups. Factors related to the system customer: * User awareness. * User involvement. * Training. * Health, safety and workplace design. * The working environment. Installation and user support for a new product or system can be seen to relate to both its supplier and its customer. The diagram below summarises the main areas that each side needs to consider. The numbering refers to corresponding sections within the document e.g. section 3.1 covers 'Provide good installation guidance'. 2. Aspects of Installation and User support The success of a system will depend, not only on its careful analysis, design and testing, but also on its delivery to its users. If a good system is developed with poor user support, ...

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