... approached but had no data on any other probation area that had a comparable setup. 2.3 The possibility of using general staff questionnaires to determine the level of satisfaction, or otherwise, with the current system was considered but was discounted as it was felt that the situation had deteriorated to a point where too few staff used volunteers to make this research relevant. 3.0 AIMS AND OBJECTIVES 3.1 The aim of this report is to provide an effective volunteer support system to meet the needs of Kent Probation Area's (KPA) operations. 3.2 This will be achieved by satisfying the following objectives: 3.2.1 Identify areas of failure in the current system. 3.2.2 Identify causes of failure and determine improvement priorities. 3.2.3 Establish alternative solutions for improvement. 3.2.4 Select/recommend the most appropriate courses of action. 4.0 BACKGROUND 4.1 Since the 1970's, Probation Services throughout England and Wales have seen the use of volunteers from the local community in the rehabilitation of ...

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