... processing departments, less waste and overall higher productivity. TQM is a total management system fully recognised from The Chief Executive level, down the ranks to the shop floor. Workers who are committed and involved expect management to listen to their views and act upon the suggestions received. TQM can also bring the workforce together and improve communication with individuals as well as departments, being socially active can have psychological and motivational advantages. PRINCIPLES OF QUALITY ASSURANCE. A good quality assurance policy is essential in business today if you want to remain or become a successful company. A quality assurance policy is something that a company sets up to allow the company to run as smooth as possible. Every part of the company is covered by the policy, from the paperwork used to order materials right through to the production line, inspection and despatch. The policy does not just cover things ...

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