... get hold of any original documents (order forms, invoices, receipts etc.) for inclusion in your appendices. These will help to identify what data will need to be stored and any processing that will have to be carried out. 3. With the end-user agree set of objectives for a new system. Paperwork You could use the following outline plan to write up your specification. This is not prescriptive and you may choose to include more headings: 1. Introduction 1.1 Background Describe the organisation in very general terms and give some brief background information about it. Nature of its business; Is it a big/small organisation; Number of transactions per day etc. 1.2 Statement of the problem Give an overview of the problem you intend to solve using the example format below for guidance: "XYZ Ltd deals with 30 telephone orders per day. At present these orders are recorded manually on a carbon pad and then passed on to the warehouse for processing. If ordered ...

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