... quality management is achieved and what it is achieved through. It will then go on to explain how IT Professionals can achieve SQA Software Quality Assurance is a field that is broad and intricate, this report will aim and discuss a miniature part of Software Quality Assurance and some aspects that are related to it. 2.0 What is Quality? Quality has many definitions, it is subjective and can be defined in different ways depending on the context in which it is being used. Quality can be taken as being defined as: "The set of characteristics of a product or service which satisfy a customers requirements and expectations" (Ayres 1999) In an information technology product or service, quality is usually defined as "meeting the requirements of the customer". However, a general definition is fitness for use (Juran). Quality assurance is a systematic process for ensuring quality during the successive steps in developing a product or service. ...

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