... for the user The primary purpose of software is to serve the needs of its end users. Some of the generic value factors from the perspective of the user are as follows * Productivity and impact - The tangible impact an application has on the organization such as improving productivity, reducing time to accomplish tasks, better management of knowledge assets etc. * Network effects - The increase in value of the application with the increase in number of users that use the application. * Usage - Higher the usage (more number of users and more use per user), higher the value. * Quality and performance - Defects observed in the system, the volume that the system can handle and its response time are some of the factors. * Usability - Users' perception of how easy it is to use the application * Flexibility and extensibility - Flexibility in meeting changing requirements is valued, especially in business applications. * ...

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