... Office in Woolwich Magistrates Court and am an offender's first point of contact with the Probation Service. My role is essentially that of representing the Probation Service in court which involves obtaining and processing information and passing it on to relevant professionals as well as to offenders. As such, my treatment and evaluation of an offender can inform how they are dealt with by report writers and other professionals. How I deal with a case and treat a person often has an impact on how they perceive the Probation Service and how they interact with offender managers and other staff on future occasions. I see the offender in order to explain the fast delivery report process to them and also to obtain information to pass on to the duty Probation Officer who will be preparing the report. It is necessary to develop good working relationships with offenders and other court users ...

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