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... Knowledge of the Hotel.....................................................18 4.4.3 Knowledge of all Products and Services....................................18 4.5 Presenting the bill................................................................18 5.0 Tree Top Resort & Spa Event Order........................................19 6.0 Production Kitchen............................................................20 6.1.0 General Rules for Refrigeration Storage .................................20 6.1.1 Food Safety Chart............................................................20-22 6.1.2.0Fire safety procedures for the team ..........................................22 6.1.2.1Fire Safety for Tree Top Resort & Spa......................................22 7.0 Stores ...............................................................................22 7.1 Commodity purchase specification form ...................................23 7.2 Stock Taking Valuation Sheet................................................23 8.0 Human Resources..................................................................24 8.1 Induction procedures for all new team members ........................24 8.1.1 Induction Letter to HOD..................................................24-25 8.1.2 Guidelines for Mentors.....................................................25 8.1.3 Checklist........................................................................25-26 9.0 Housekeeping ...................................................... .....................26-27 9.1.0 Cleaning schedule for maids ...................................................27 9.1.1 Making a bed...................................................................................27 9.1.2 Cleaning the room............................................................................27 9.1.3 Cleaning the bathroom.......................................................................28 9.2 Linen and toiletries requisition list per bure ............................28 9.2.1 Maids trolley stock and items per shift.....................................29 9.3 Trolley Items........................................................................29 References...................................................................30-31 1.0 Environmental Management System Overview and Responsibilities Tree Top Resort & Spa has designed and implemented a structured approach towards environmental management. In our efforts to promote environmental sustainability, Tree Top Resort & Spa has the full commitment of top management, where the General Manager has the responsibility of disseminating and enforcing the environmental management policy and ...