... Behaviour'. The study of Organisational behaviour is a systematic attempt to understand the behaviour of people in organisations" (Dubrin, 1978). It is the study of the structure, functioning and performances of organisations, and the behaviour of groups and individuals within them. Each individual behaviour is unique according to Coffey, Athos and Raynolds 1975. "It has a personality or character of its own, just as do human beings". Personality is something which is internal to the individual and manifests itself outwardly through behaviour. There are three important influences for behaviour in organisations they are: the environment in which the organisation is located, technology as the employees will need tot have the appropriate skills and knowledge to do the various kinds of work required and finally, the types of customers served. These influence has an effect towards attitude, aspiration and values, which stems from family, education, work, religious and socio-economic background and experience. They ...

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