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... of face to face contact, where the use of telephones and other types of electronic media can mean that, vital nonverbal communication is lost. The nurse has the advantage of face-to-face communication and should make full use of the nonverbal techniques (Blazer 2000). On the human face the eyes are vital in sending messages and often showing feelings, therefore eye contact can portray many messages just by the length of glances and movement of eyelids. Nurses can tell a lot from the eye contact they receive from a patient, often if patients are stressed about their health they will avoid eye contact with the nurse. Bradley & Edinberg (1990) suggest that facial expressions are the most commonly used indicator of nonverbal communication. Difficulties may arise for a nurse when a patient's facial expressions are not noticed; the danger with this is that people manage to conceal anxieties verbally. However, facial expressions ...