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... to a doctor for which they would have to spend on average 10 minutes waiting. * The waiting time was often not related to the severity or nature of the problem. Patients often found themselves waiting almost 55 minutes for just a prescription renewal or 30-40 minutes for treatment to a common cold. * There was often a repetition of diagnosis and patient questioning when a patient was referred to a doctor after seeing a nurse. Also, when a patient saw a nurse he/ she was often at the risk of receiving varying diagnosis/ treatment because the staff itself had varied experience and skills The success of the triage system can be judged by the problems that it fixed: * Some of the average waiting times actually increased slightly with the new system, pre-triage a patient waited 10 minutes to be seen by an MD and 24.5 minutes to be seen by a specific ...