... care. 2. COMMUNICATION "Communication is the basic element of human interaction that allows people to establish, maintain and improve contact with others." (Heath 1995 pg 275). There are two schools of thought in communication, process and semiotic or sign schools. Process is concerned with the transmission of messages. It focuses on how the message is sent and received. It concentrates on the way in which messages are transmitted and the channels of communication used i.e. touch, hearing, sight etc. Whereas the semiotic school is concerned with how the message is interpreted. Emphasis is on creative meaning and also that the message is dynamic not static i.e. the message sent is not necessarily the one received. 3. MODELS AND THEORIES OF COMMUNICATION " A model provides the student nurse with a framework for observing, understanding and predicting what occurs as two people communicate." (Heath 1995 pg 276) a simple model of communication is as Darley (2002) suggests ...

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