... people move up and down the continuum with different situations that they face. A person who is passive in one situation may be aggressive with the next situation. Wondrak (1998) describes aggressive behaviour as behaviour that 'frequently camouflages a basic lack of self-confidence, which leads to attempts to overpower others to prove superiority', (Wondrak, 1998, p96). Quite often a person who is passive or submissive by nature may find that they too often agree to things that they do not want to do or do not agree with, this is known as non-assertiveness. Non-assertive interactions may lead to angry internal feelings or a build up of stress and irritability. Eventually these feelings are let out in an aggressive manner. Assertiveness is a skill that needs practice to develop; the essential skills of assertiveness are self-awareness, negotiation, compromise and calm insistence, (Wondrak, 1998). Self-awareness is the continual process of noticing and exploring aspects of ...

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