... far back as 1990, Purtilo realised that communication is extremely important for nurses as they are more likely to initiate interactions with patients in a health care setting (Hargie et al 1994; Holyoake 1998). It is through personal communications that people make their thoughts and wishes known to one another (Hargie et al 1994). Davies (1994) defines communication as an interaction where two or more people send and receive messages and in doing so both present themselves and interpret the other. Communication is about sharing information, through speaking (verbal) and writing (non-verbal) gestures like hand movements and even making faces (Hargie et al 1994). It will be almost impossible to care for patients without the use of verbal and non-verbal communication (Ellis et al 1995; Hinchiff 2003). Taylor (2000) defines reflection as the re-collecting of thought and memories in a cognitive manner such as thinking in order to make appropriate ...

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