... this incident is because it involves interpersonal skills and management style. Interpersonal skills include leadership, motivation, problem solving, managing change, negotiation skills and communication and listening skills (McCall and Cousins 1990; Hargie et al 1994; Elllis and Hartly 2005). Furthermore, communicating effectively is essential to nursing practice. Good communication skills underpin the processes involved in assessment, care planning and the development of a therapeutic relationship between nurse and patient (Arnold 1999).Communication can, therefore be described as the lynchpin of nursing action (Miller 2002). It could also be viewed as the basic tool for the development of nurse patient relationships (Miller 2002), Research evidence suggests that effective leadership, good interpersonal skills and effective management style can contribute to a better learning and working environment (Wicke 2004; Tomey 2000; Hargie et al 1994; Wondrak 1998; Arnold and Bog 2003). Management style is a term used to denote the way a management goes ...

See this essay or coursework document in full right now