... uniform were met with the response "we all want to look the same - no hierarchy here". Furthermore, all staff were referred to as "nurse" whether they were nurses or not. Being unfamiliar with the staff, students were further disadvantaged by being unable to rely on uniforms and badges to determine the staffing designations. It was also noticed that visitors to the facility had these same problems. Having staff designations identified by different uniforms would enable patients, visitors and other staff to instantly know whether they were talking to a registered nurse, a care associate or chatting to the cleaner. The theory of change was developed by Kurt Lewin, who identified three phases to accomplishing change (Marquis & Huston, 2003). The first of these phases is that of unfreezing, when "the change agent unfreezes forces that maintain the status quo" (Marquis & Huston, 2003, p. 82). For this phase ...

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